This website is operated by GEN-Z LIFE (“we”, “us”, “our”). By accessing or using our website (genzlife.bd), you agree to be bound by the following Terms of Service.

If you do not agree to these terms, you may not use our website or services.

By visiting our website and/or purchasing from us, you engage in our “Services” and agree to be bound by these Terms, including any additional policies referenced herein.

We reserve the right to update or change these Terms at any time. Continued use of the website after changes means you accept those changes.

SECTION 1 – GENERAL CONDITIONS

• You must be at least the legal age in your country to use this website, or have parental consent.
• You agree not to use our products for illegal or unauthorized purposes.
• You must not upload viruses or any harmful code.
• Any violation may result in immediate termination of service.

We reserve the right to refuse service to anyone at any time.

SECTION 2 – PRODUCTS & AVAILABILITY

• All products are sold online via genzlife.bd
• Product availability may change without notice.
• We reserve the right to limit or discontinue any product.
• Slight variations in color or appearance may occur due to device display differences.

SECTION 3 – PRICING & PAYMENTS

We accept:

• bKash
• Nagad
• Rocket
• Cash on Delivery (COD)
• Online Payment (if available)

Prices may change without notice. In case of pricing errors, we will inform you before order processing.

Some products may require advance or partial payment.

SECTION 4 – ORDER CANCELLATION

We may cancel orders due to:

• Product unavailability
• Stock issues
• Payment problems
• System or technical errors

Customers may also request cancellation before shipment.

SECTION 5 – DELIVERY

• Delivery is handled through third-party courier services.
• Delivery time may vary depending on location.
• Delays caused by courier companies are not our responsibility.

SECTION 6 – RETURNS & REFUND

• Returns are accepted only according to our Return Policy.
• Items must be unused and in original condition.
• Refunds will be processed as per policy rules.

SECTION 7 – ACCOUNT INFORMATION

Users must provide accurate details. False or duplicate information may result in order cancellation or account restriction.

SECTION 8 – PROHIBITED USE

You are not allowed to:

• Use the site for illegal activities
• Submit false information
• Hack or damage the website
• Abuse offers or coupons
• Spam or misuse services

SECTION 9 – THIRD-PARTY LINKS

We are not responsible for third-party websites linked from our platform.

SECTION 10 – LIABILITY LIMITATION

GEN-Z LIFE is not responsible for:

• Delivery delays
• Loss or damages caused by misuse
• Indirect or accidental damages

Products are provided “as is” unless otherwise stated.

SECTION 11 – CHANGES TO TERMS

We may update these Terms anytime. Continued use means acceptance of changes.

SECTION 12 – CONTACT

📧 support@genzlife.bd (or your real email)